Customers' Feedback ( 5676 valued customers )
- United States
- France
- Canada
- Italy
- Germany
- United Kingdom
- Finland
- Australia
- Spain
- Singapore
- Netherlands
- Mexico
- Russia
- Other Countries
- by J.M Female / United States Aug. 5, 2020
- Absolutely fantastic, great communication, speedy shipping
- by G.G Male / France Aug. 5, 2020
- Your services are excellent, like always, and i'm gonna continue to use them.
- by U.D Female / United States Aug. 5, 2020
- Excellent condition on package. Thank you for the extra gift （???）?
- by A Female / United States Aug. 4, 2020
- Everything arrived intact and outside some damage due to the local post office, great condition!
- by M.H Female / United States Aug. 4, 2020
- by H Female / United States Aug. 3, 2020
- It was packaged very carefully. Thank you so much!
- by A.A Female / United Kingdom Aug. 1, 2020
- Amazing customer service (I had all my queries answered promptly by Risa and the restocking service is amazing and highly reliable). The books are packaged securely to prevent damage and are all in excellent condition, even when buying used books. The shipping was also very quick and my order came with a nice little gift. I will definitely be ordering from Otaku Republic again!
- by D Other / United States July 30, 2020
- Got here much sooner than expected, despite the pandemic! Keep being awesome.
- by A Female / Canada July 29, 2020
- I was so happy when my books arrived today! The package was very nicely wrapped, and the extra gifts were really great! Thank you so much! *(^o^)*
- by K Female / United States July 29, 2020
- All interactions were incredibly polite and the packaging was superb.
- by D.B Male / Slovenia July 29, 2020
- I got nothing to suggest for the better, as it is already!
- by K Female / United States July 28, 2020
- The service was excellent! Beyond my expectations. I received the package today and was very surprised to see how nicely and securely packaged my items were.
- by A.M Female / United States July 28, 2020
- by C Female / Australia July 28, 2020
- Great communication , they were flexible when it came to delivery considering could not use Japan Post , were awesome and sent DHL still
- by R Male / Italy July 27, 2020
- by K.H Female / United States July 26, 2020
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I had ordered more than ten times from this site! Every order got here safely, and they are in good condition like always. I enjoyed each order, especially gifts! Staffs were very nice and helpful. They helped me to find what I need.
Since covid-19 virus hit, staffs tried their best to find the way to get the items send to you. They took a picture of your order to ease your worry, which it makes me happy to see my orders looking nice and well. I'm truly grateful for this site and staffs! - by M Female / France July 26, 2020
- Very nicely done
- by G Male / Italy July 25, 2020
- Ordering from a country far away from Japan I was a little worried about the handling of my package, but the site looked very promising and trustworthy so i made my first purchase choosing the priority shipping option. Although all the (expected) shipment issues due to the COVID pandemic i was always noticed about where my package was and even sent a picture of the product when they couldnt ship it to my country reassuring me that it wasnt lost but safe and taken care of, every step in the shipment was noticed to me and the KINDNESS that they delivered every notice with made my heart warm and thankful. The package arrived safe and sound, impeccably and carefully wrapped (like no package I've ever seen before, you could have thrown it from a window and the book would have been just fine XD ). I will never stress this enough but even for things that had nothing to do with the priority shipping choice the kindness towards the costumer and the quality of the shipment/product made this shopping experience not just efficient but also heartwarming and refreshing (being used to much less pleasant costumer services). I will be more than happy to support this business again in the future, and to the staff if you read this GREAT WORK! <3
- by K.M Male / United States July 25, 2020
- Excellent service and very attentive. The packages are well protected and honestly one of the best I have seen, extremely satisfied.
- by A Female / United Kingdom July 25, 2020
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Excellent range of products, fast delivery and reliable and informative communication from staff.
Goods arrived packaged very carefully and securely. - by T Male / Vietnam July 25, 2020
- This was my first ordering and yet I received lots of surprise. First of all I would like to express my complimentary to such thoughtful staff team, they answered my mail promptly, explained carefully about the COVID case which caused the delay in shipping. Secondly, the way my package was wrapped with so many layers show that they truly care for each shipment. The last thing which is also the most impressive aspect is that they sent images of my purchases for peace of mind during the pandemic, I have never seen such professional move like that before. And I really appreciate the protective sleeves and the 5$ coupon. Will definitely order again on the future.
- by N Female / Germany July 24, 2020
- The service is great. Every question are answered quickly and very friendly. The items are well packed. I love shopping at Otaku Republic online shop.
- by G Female / United States July 24, 2020
- service is always amazing! super kind people and arrives with amazing packaging. I always have a wonderful experience shopping at this site. Very trust worthy and I always look foward buying from.
- by J.S. Male / United States July 24, 2020
- I was very grateful how you handled the delayed overseas shipping. It was really nice how you kept me informed on what was going on, as well as sending pictures of the items I have ordered for peace of mind. I also loved the packaging. Since I ordered R-18 items, it was really nice how you couldn’t tell what they were when looking inside the package. The bubble wrap on the inside was also a very nice touch, to keep the doujinshis from taking damage. I received my items in perfect condition, and am more than satisfied with your services.
- by D Other / Spain July 23, 2020
- I was a newbie when it comes to buying stuff from Japan, and this combined with current situation regarding covid-19, was not the best moment to give a try. But the customer service was very kind and helpful. They always respond fast and clear, and it's even enjoyable to talk. Prices may be too high, but considering how expensive shipping from Japan to Europe is, and after checking other similar services first, it looks like it's not that much. I wish some japanese artists were open to trade overseas, maybe even in the digital world. But since this is not happening right now, and some artists and releases are so much obsucure and unreachable, I can say Otaku Republic is a really valuable service for those who enjoy this "underground side" of Japan. I wish they get more successful with their business and then hopefully being able to give more and better offers to customers as well. I expect to buy more stuff again sooner or later.
- by K.B Female / United States July 23, 2020
- I have never had a problem with otakurepublic's service. I appreciate the updates about my orders especially with the uncertainty of the mail during the pandemic. I have been very happy with ordering from them for years now.
- by B.P Female / France July 23, 2020
- You guys always exceed my expectations, amazing service! <3
- by B.P Female / France July 23, 2020
- by B.P Female / France July 23, 2020
- by E Female / Finland July 22, 2020
- by Y Female / United States July 22, 2020
- I have received my package safely! Thank you for your hard work!! :) This is my second purchase and I really enjoy shopping at Otaku Republic since I can find the rare doujinshi and I can always receive them safely. I really appreciate that those doujinshi are packed in a very protective way! Looking forward to next purchase. Thank you very much and take care!!
- by E Female / United Kingdom July 22, 2020
- Absolutely brilliant service. Very fast shipping. Items arrived undamaged and in perfect condition. Everything was very securely packed. Lovely customer service, very polite and helpful.
- by R Female / Germany July 21, 2020
- Items in excellent condition, very carefully packed, fast shipping.
- by S.G Female / Iceland July 19, 2020
- The product came in ferfect condition
- by S Female / United States July 19, 2020
- Excellent customer service! Communication was great. I emailed a few questions regarding the shipping of my order, and they were answered kindly and promptly. My order arrived safely and well packaged. Thank you!
- by M Female / Germany July 18, 2020
- Everything was great :)
- by I.V Male / United States July 16, 2020
- I appreciate all your hard work, thank you.
- by K Female / United States July 16, 2020
- Items arrive packaged very nicely in perfect condition
- by L Male / United States July 16, 2020
- Items always arrive in a reasonable amount of time and packed extra securely!
- by E Female / United States July 16, 2020
- by A.T Female / United States July 15, 2020
- by T.E Other / United States July 15, 2020
- by K Other / United States July 15, 2020
- Very fast shipping, very high quality! And extremely well thought out packaging that keeps the comics pristine
- by L.H Female / Netherlands July 15, 2020
- by G.G Male / France July 14, 2020
- Really nice services like always.
- by A.W Female / United States July 14, 2020
- Excellent shipping and communication as always! Thank you so much!
- by S.H Female / United States July 14, 2020
- Amazing!! Great job. Very happy with my orders
- by L.M Female / United States July 14, 2020
- The effort that you put in with packaging and customer service is amazing! I'm very impressed with the condition that my order came and am definitely looking forward to ordering again.
- by R Male / United States July 14, 2020
- Fantastic, when there was a COVID-19 delay, I was sent images of my purchases to show they were safe and ready to ship, and there was even a free package of protective sleeves for my doujin which I really appreciated
- by P.L Female / United States July 14, 2020
- It’s all good.